tag:blogger.com,1999:blog-4240814272782162921.post4404148592478458604..comments2024-03-17T03:29:13.778-04:00Comments on Customers 1st: What Exactly Does a Customer Want From Customer Service?Anonymoushttp://www.blogger.com/profile/13807688128761659181noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-4240814272782162921.post-26061498544666639842009-07-22T12:01:00.568-04:002009-07-22T12:01:00.568-04:00I would add that the business or organization be t...I would add that the business or organization be truly prepared to help the customer. For instance, I shouldn't have to educate the CS rep about the details of my specific product or service plan; they should know from my account, or the serial number or model name or whatever I provide. I certainly shouldn't have to go through three levels of transfers, giving all my details each time, as seems to be all too common with things like utility companies!Reed Hedgeshttps://www.blogger.com/profile/17697833888287310411noreply@blogger.com