Communication is key to customer relationships. There's a need for you to openly communicate and be honest with what they should expect...

This morning I came across this post on the Call Center Café in which Curtis Bingham explains that customer service representatives must car...

Paul Clark, the CEO of Charter UK which is the foremost provider of Enterprise Complaint and Feedback Management software to the World’s lea...

There are many traditional marketplaces that have a “take it or leave it attitude”, like take for example your local library, government age...

Becky Carroll brings up some interesting perspectives on the customer experience at the bathroom, which seems to be a forgotten space in her...

This is posted on behalf of JoAnna Brandi. It is co-posted on the Customers 1 st Blog and JoAnna Brandi blogs. According to my in...

Satisfied customers are more loyal, spend more, refer other customers, and are overall more profitable than the average customer. But where ...

If you have customers that are actively using social media, there is a potential to use that communication channel to deepen customer relati...

Have companies forgotten about how simple and effective thanking customers can be? This post on Get Elastic discusses how appreciated Phili...

We’ve posted a while ago about how Twitter has made “customer service proactive rather than reactive.” This morning I came across this post...

In a recent study from J.D. Power and Associates, they announced that Verizon wireless ranked the highest in terms of retail customer satisf...

MarketWatch reported here that Expertus in conjunction with Training Industry Inc. released an August 2008 report that suggests the top rea...

Gethuman.com conducted a survey on customer expectations regarding customer support as reported here . One interesting point that the surve...

Washington Post recently discussed the lighthearted side of call centers. India is known for their call centers, which are outsourced from ...

I came across this article that explains how the outsourcing of customer service functions is not only seen as a short term cost cutting too...

I came across this post on ReadWriteWeb that discusses how a recent study published by Opinion Research Corporation for Cone shows us that ...

Live-blogging is becoming more and more popular at events because of the constant updates bloggers are able to provide the general public. ...

Eric Brown founder and Owner of Urbane Apartments recently guest posted on Customers Rock! in which he gives us some perspectives on key ing...

This is posted on behalf of JoAnna Brandi. It is co-posted on the Customers 1 st Blog and JoAnna Brandi blogs. I sat do...

On day four of customer service week, JoAnna Brandi talks about employee happiness and customer happiness. Watch the video here: http://www....

On day three of customer service week, JoAnna Brandi addresses the return on happiness when your employees are happy. Check out the video he...

Today, JoAnna Brandi discusses negativity. What can your team avoid that's negative? What are some of the positive things you can do ...

For Customer Service Week, NACCM Conference Chair JoAnna Brandi will be sending out a daily message. Here's the message for day one : L...

This is posted on behalf of JoAnna Brandi. It is co-posted on the Customers 1 st Blog and JoAnna Brandi blogs. ...

We'd like to welcome another guest blogger to the NACCM Blog. Becky Carroll is the founder of Petra Consulting Group , a strategic consu...