The Customers 1 st Blog is now part of The Market Research Blog – an editorial hub for all things market research and consumer insights! ...

Photo by Zyance. This file is licensed under the Creative Commons Attribution-Share Alike 2.5 Generic license.     "The cust...

Photo: USMC HUMVEE in battle,  Wikimedia Commons "The customer experience is the next competitive battleground." - Jerry Gre...

Retailers today are striving to make sure that their companies provide a millennial-friendly customer experience. As a millennial myself, I...

Photo by Barry Haynes . This file is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported license. How can YOU pr...

Today's consumers are increasingly empowered in the brand-customer relationship with high expectations. Trends such as peer armies, hon...

Today, the customer experience (CX) landscape is drastically changing with the explosion of new and emerging technologies affecting the cus...

Today, businesses of all types and sizes must provide high quality products, but customers tend to remember the details of their experience...

Immerse yourself fully in a world of best in class, seamless customer experience programs at the Total CX Leaders Conference .  Elevate you...

The emergence of cross-channel and omni-channel strategies have been a vital tool for many retailers to engage with consumers across differ...

Every person in an organization impacts the customer experience in some way.  It is critical that all employees are aligned and invested in...

Retailers are constantly looking for ways to improve their customer experience and the increasing move from the physical world to the onlin...

It's that time of year again... the New Year brings about resolutions - what's on the top of your list? If your 2015 resolutions ...

We’ve published a lot of interesting, innovative, and inspiring blog posts about customer experience this year, so we wanted to take a mome...