We're going to be taking a much needed break from the world of design to celebrate the holidays with our family and friends. A huge ...

As the year draws to a close, lets look back at some of the most popular posts from NACCM Customers 1st in 2008! Most came to us live from N...

At Customer Experience Crossroads, the recently talked about a new customer service innovation. The CAA came to replace a car battery in a ...

Robert G. Howard at CustomersThink recently wrote an article on cultivating your current customers. Often times, they're lost in the fo...

In a recent article in the Washington Post, the reveal that Dell is instituting a new customer service policy. For customers who buy a new ...

We've written a lot recently on this blog about keeping your customers by giving them great customer service, and avoiding slashing your...

KansasCity.com reports that Sprint CSO Bob Johnson could be planning to close as many as 20 call centers in 2009. They are expecting a 20%...

This morning, I came across this story about a great customer service experience with Dice Electronics . Dan Kusnetzky, blogger at ZDNet, ...

William Brand recently posted six ways for you to derive value from your CRM in the coming year, even with the current state of the economy....

Russ Vernon recently contributed a piece to the Ohio Journal that examined how you can focus keeping loyal customers throughout this hard ti...

At Customers Think, they've addressed a common issue -- why does customer profitability decrease as sales revenue increases? In today...

I found this article at Business Week which addresses how PNC Bank is attracting new customers daily. They're attracting 130 new custo...

This is posted on behalf of JoAnna Brandi. It is co-posted on the Customers 1 st Blog and JoAnna Brandi blogs. Last week I had th...

In a recent article at The Motley Fool, they look at how some stores have made it their goal to focus on the customer, and as a result are h...

With a struggling economy, many companies are trying to find the extra dollars to keep going. At The Consumerist , they tell about the late...

At the Top Marketing Blog, they recently looked into why some companies who are looking to develop customer centricity may be failing. -They...

At Customer Experience Matters, they recently discussed how to get Gen Y's attention online. They focus the importance of immediacy, an...

Over at CustomerThink, they recently wrote a great post about what you should do in these tough economic times to retain your customers. As...

Matt Rhodes took some time to examine the relationship between brands and their loyal customers. He points out that often times, the custo...

The best thing (for me) about conferences is what happens between the sessions - the conversations we have - the connections we make . We t...

Becky and Greg have been good enough to provide their own perspectives on our keynotes yesterday. I also was on hand for our great prese...

By Becky Carroll, Customers Rock! At the NACCM Customers 1st Conference today, we had the opportunity to listen to some fabulous keynotes a...

Three powerful keynotes on Day 1 - and it was all about people. Relationships between you and other people as the key to your personal and p...

The Conference has arrived, and I have to say, in my opinion, it began with a bang. A day long pre-conference summit that lead to the offici...

Cross-post from Customers Rock! by Becky Carroll Today was my second day here at the NACCM Customers 1st Conference , and it was filled wit...