If you're planning on attending, speaking or sponsoring in Phoenix November 2-5 for NACCM, we invite you to add NACCM to your Events on ...

With the plummeting sales of new cars, car dealerships are being forced to find other ways to bring customers into their stores. They'r...

I am the producer of the NACCM Customers 1st Conference- the evolved North American Conference on Customer Management. With all the changes ...

Yesterday we posted that Columbia, which is based on BlueCross BlueShield of South Carolina, opened up a new strip mall that will sell polic...

Blue Cross Blue Shield of South Carolina has opened up a strip mall store in Mount Pleasant, South Carolina. Relatively new to the health i...

Bank of America has taken a new approach to customer service--Twitter. The banking giant, now in a bit of hot water thanks to Merrill Lynch,...

According to this post on Mycustomer.com Virgin Media, the UK telecommunications company that is not known for its customer service, has com...

The city of Janesville, Wisconsin is making customer service top priority for their citizens. City Council President Amy Loasching has real...

Graham Hill recently wrote a post at Customer Think about how, even though the current rough times, companies can focus on and build custome...

In July, we posted about the role of “digital care manager,” a position Mr. Eliason from Comcast Cable filled in order to proactively search...

I recently found this article at TMC News. Recently, two brothers from Australia were in New Zealand on a glacier, and died when buried und...

According to ZDnet.com , Salesforce.com has unveiled its Service Cloud, a customer service application that’s designed for cloud computing a...

The worst part of taking a car to a service center in my experience is the time you wait for a call back on the status of the job, price of ...

KTUU of Anchorage, Alaska recently ran a report on a customer service course being offered by the Cook Inlet Tribal School. This two week ...

Charlie Gaffney's article in CIO Today talks about the measures that companies must take to survive in this economic climate. One of the...

Recently at The Consumerist , Alex Jarvis wrote in about the exceptional customer experience some had with Nintendo and their broken Wii. T...

FreshDirect knows it has to keep up with its customers in this economy. As the largest online grocer in New York, they must keep up with t...

According to Bluhalo.com , customer retention and satisfaction have been named the top priorities for marketers in 2009. This stems from the...

It’s no surprise that Zappos.com comes in the Becky Carroll’s list of top customer service rock stars of 2008 in her latest post in Custome...

Recently at Business Week, Charlie Gaffney recognized the fact that levels of customer service are falling as companies are reducing their w...

Although Alaska Airlines is facing turmoil along with the rest of the airline industry, they're determined to maintain their high level...

We're going to be taking a much needed break from the world of design to celebrate the holidays with our family and friends. A huge ...

As the year draws to a close, lets look back at some of the most popular posts from NACCM Customers 1st in 2008! Most came to us live from N...

At Customer Experience Crossroads, the recently talked about a new customer service innovation. The CAA came to replace a car battery in a ...

Robert G. Howard at CustomersThink recently wrote an article on cultivating your current customers. Often times, they're lost in the fo...