Ed Boswell President and CEO, FORUM CORPORATION Dr. Edwin Boswell is President and Chief Executive Officer of The Forum Corporation. ...

As we get gear up for the 2009 NACCM: Customers 1st Event this year, we're going to be interviewing and getting to know the speakers an...

Achieving Customer Relevance Strategies for Connecting Lifestyles within Life Stages May 10-12, 2010 Chicago, IL The Institute for Internati...

This post on techGEER.com highlights how even though T-Mobile's indoor reception and network might not be 100%, its customer service is ...

In a great article at Industry Week, they look at why it is so important to have great customer service throughout a product's lifecycle...

The Chicago Tribune reports that Southwest Airlines, the leading legacy American air carrier has recently EarlyBird Check-In service. For $1...

Emily Yellin Author Your Call Is(Not That) Important To Us Emily Yellin is the author of Your Call Is (Not That) Important to Us (Free Press...

Achieving Customer Relevance Strategies for Connecting Lifestyles within Life Stages May 10-12, 2010 Chicago, IL The Institute for Internati...

Yesterday, the latest edition of the Customers 1st LinkedIn update was set out to the LinkedIn group. You can find it here: http://bit.ly/Ue...

Laurie Brown at the Examiner recently wrote an article about a recent expreince she had as a traveller. She and her husband had hired a to...

Dan Hill Saving Customer Ryan: The Power of Emotional Brand Equity Author, EMOTIONOMICS & President, SENSORY LOGIC, INC Dan Hill is the...

This post on bizreport.com discusses how recent research conducted by ATG shows us that many Europeans are not satisfied with their online s...

Written by Lori Jo Vest, www.whosyourgladys.com During my day job managing a television production studio, every week presents abundant exam...

Michael Tchong will be presenting the keynote speech "I Want to Tweet You Up: What Emerging Customer Trends Mean for Your Business,...

While revamping its customer service experience, the software company admits that it has had a few missteps during the transition. Neoseeker...

As we get gear up for the 2009 NACCM: Customers 1st Event this year, we're going to be interviewing and getting to know the speakers an...

Mike Linton of Forbes recently commented on the difficulty that is keeping customers for your business. We all know that it's far easi...

The Technofile.com reports today that Verizon has implemented tools to help customers fix their FiOS services themselves. The New York-base...

This post in the Online Business Advisor details a few lessons learned from a recent stop at a store while searching for a laptop. Customer ...

As we get gear up for the 2009 NACCM: Customers 1st Event this year, we're going to be interviewing and getting to know the speakers an...

Jason Tarasi explains in this post in Ezine Articles that many businesses out there are still making the cardinal mistake of ignoring their ...

Natalie L. Petouhoff, Ph.D. , a member of the Customers 1st LinkedIn Group , recently wrote the white paper The Economic Necessity Of Custom...

The Ultimate in Customer Centricity: Chief Customer Officers Describe How Everyone Can be a Loyalty Leader Curtis Bingham Author, THE KEY TO...

I came across this post from Heather Clancy on the smartplanet blog in which she lists 5 best practices for applying social media to better ...

As we get gear up for the 2009 NACCM: Customers 1st Event this year, we're going to be interviewing and getting to know the speakers an...