Earn a complimentary All-Access pass to the #1 recognized shopper-focused event in the world by servi...

Marketwatch.com reports that more insurance carriers are ramping up their services as they prepare to compete for millions of new customers ...

Computerworld reports that the online shoe retailer Zappos.com has nabbed the top spot in online shopping sites by rating agency, StellaSe...

Space is limited. Reserve your Webinar seat now at: https://www1.gotomeeting.com/register/224085977 Priority code: M2115W1BLOG Words are the...

Earlier this week, the 311 Customer Service call line for the New York City government, received its 100 millionth call. Mayor Bloomberg set...

Trefis recently looked at the three reasons that Sprint is seeing an uptick in customer satisfaction that is showing in their stock prices. ...

According to the Buffalo News, a recent survey by J.D. Power & Associates found that small Pennsylvania banks offer the best customer se...

In an article at the Miami Herald today, they look at the disconnect many companies have between customers service expectations they have f...

I came across a recent article that looked at how Spirit Airlines has begun charging for carry on luggage in addition to checked luggage. W...

Mary Bergin recently wrote about her experiences in customer service while on a recent trip to Chicago in the Wisconsin Rapids Tribune . Wh...

CUSTOMER WORLD the co-location of 3 unique customer-centric events: 8th Annual NACCM Customer's 1st Conference 2nd Annual Customer UNint...

Often companies are focused entirely on satisfaction scores which are only the first step in truly understanding customer satisfaction. In...

According to Research.com, the USPS will be bringing in a new tool that will allow the system to see how the consumers service is at four ke...

Here's your chance to view MarketTools webinar if you didn't get a chance to view it live, or if you just need a refresher. The hou...

According to IT Business Edge , IBM has taken customer service via phone to another level. Instead of having customers routed to a differen...

Fast Company recently interviewed Aaron Magness of Zappos, Inc. In the interview, Fast Company's Brandon Gutman asked Magness about his...

Stop & Shop/Giant has set out to improve its customer loyalty by creating a uniquely personal and relevant shopping experience. In this ...

IIR (The Institute for International Research), the company responsible for industry leading brands such as FUSE, Front end of Innovation, T...

Profiting from Feedback: Achieving Real Business Results with Enterprise Feedback Management Time/Date: Thu, Mar 11, 2010 2:00 PM - 3:00 PM...

Business Week recently announced its Customer Service Champions. See Business Week's presentation list here . The Top Ten: 1 L.L. Be...

Join us for "Spreading the Word: Leveraging Word of Mouth to Drive Sales and Turn Audiences into Brand Ambassadors" at The Life St...

Daily Finance reports that the American Customer Satisfaction Index survey was released today at the two biggest banks in the United States...

InsideToronto.com reports that the city's transit commission, Toronto Transit Commission, has pledged to do better at serving their cus...

Understand and maximize your customer lifetime value by knowing your customers better than anyone else, anticipating their needs and satisfy...

The New York Daily News reports that Delta airlines is planning a $1 billion revamp of customer service, entertainment options over next 3 ...