With the recent development by YouTube to allow users to upload 15 minutes of videos to their account; there are a bevy of new ways that cus...

Joey Fitts, Co-Author, Drive Business Performance: Enabling a Culture of Intelligent Execution Joey Fitts has spent his personal and profes...

Retail is but a platform for people to engage in a sensorial way with brands. The dialogue is happening off-shelves. With the help of techno...

Allen Howell of Forbes.com covers the interesting topic of airline customer service regulation. We thought the question was particularly th...

Date/Time: Thu, Aug 5, 2010 2:00 PM - 3:00 PM EDT Register: https://www1.gotomeeting.com/register/158148440 Mention priority code MWS0034B...

Stew Leonard Jr. is currently the president and chief executive officer of Stew Leonard's, one of the most unique food retailers in the ...

Earn a complimentary All-Access pass to the #1 recognized shopper-focused event in the world by servi...

Marketwatch.com reports that more insurance carriers are ramping up their services as they prepare to compete for millions of new customers ...

Computerworld reports that the online shoe retailer Zappos.com has nabbed the top spot in online shopping sites by rating agency, StellaSe...

Space is limited. Reserve your Webinar seat now at: https://www1.gotomeeting.com/register/224085977 Priority code: M2115W1BLOG Words are the...

Earlier this week, the 311 Customer Service call line for the New York City government, received its 100 millionth call. Mayor Bloomberg set...

Trefis recently looked at the three reasons that Sprint is seeing an uptick in customer satisfaction that is showing in their stock prices. ...

According to the Buffalo News, a recent survey by J.D. Power & Associates found that small Pennsylvania banks offer the best customer se...

In an article at the Miami Herald today, they look at the disconnect many companies have between customers service expectations they have f...

I came across a recent article that looked at how Spirit Airlines has begun charging for carry on luggage in addition to checked luggage. W...

Mary Bergin recently wrote about her experiences in customer service while on a recent trip to Chicago in the Wisconsin Rapids Tribune . Wh...

CUSTOMER WORLD the co-location of 3 unique customer-centric events: 8th Annual NACCM Customer's 1st Conference 2nd Annual Customer UNint...

Often companies are focused entirely on satisfaction scores which are only the first step in truly understanding customer satisfaction. In...

According to Research.com, the USPS will be bringing in a new tool that will allow the system to see how the consumers service is at four ke...

Here's your chance to view MarketTools webinar if you didn't get a chance to view it live, or if you just need a refresher. The hou...

According to IT Business Edge , IBM has taken customer service via phone to another level. Instead of having customers routed to a differen...

Fast Company recently interviewed Aaron Magness of Zappos, Inc. In the interview, Fast Company's Brandon Gutman asked Magness about his...

Stop & Shop/Giant has set out to improve its customer loyalty by creating a uniquely personal and relevant shopping experience. In this ...

IIR (The Institute for International Research), the company responsible for industry leading brands such as FUSE, Front end of Innovation, T...

Profiting from Feedback: Achieving Real Business Results with Enterprise Feedback Management Time/Date: Thu, Mar 11, 2010 2:00 PM - 3:00 PM...