Speaker Profile: Mark Morgan

With the North American Conference On Customer Service approaching, we would like to introduce you to the speakers we will have at our event. This year, NACCM will take place from November 16 – 19, 2008 in Anaheim, California at the Disneyland Hotel. Today, we’d like to introduce you to Mark Morgan. Mark Morgan is the Chief Executive Advisor for StratEx Advisors.

As the founder of StratEx Advisors, he pulls his insight from over 30 years experience in “engineering, management, project management, facilitation, consulting and leadership”.

The latest organizations that have benefitted from his expertise include IPSolutions, IBM and Stanford University. Mark Morgan is also the author of Executing Your Strategy: How to Break It Down and Get It Done, and Get It Done!: A Blueprint for Business Execution. A book review posted on this blog regarding Executing Your Strategy: How to Break It Down and Get It Done, had this to say:

Morgan, Malek and Levitt put forth a systematic approach for companies to decide "who they are, where they want to go and how to get there" and illustrate the means to implement those ideas. They also cover the key elements linking vision, strategy and operations--and how to connect them together into a coherent operating model for a company.

We invite you to come see Mark Morgan at NACCM as he presents on Wednesday, November 19th, Turning great ideas into great results: Cracking the code on getting stuff done. Be sure to look for another speaker’s profile next week.