Speaker Profile: Bill Price

With the North American Conference On Customer Service approaching, we would like to introduce you to the speakers we will have at our event. This year, NACCM will take place from November 16 – 19, 2008 in Anaheim, California at the Disneyland Hotel. Today, we’d like to introduce you to Bill Price. Bill Price is the founder of Driva Solutions, LLC, and the author of The Best Service is No Service.

Prior to Driva Solutions Bill Price was the Vice President of Amazon.com’s Global Customer Service. Price helped them to reduce contacts-per-order­­ by over 70% which helped win Amazon.com the second highest-ever customer satisfaction rating for a company based in the United States.

Some of his other accomplishments include: the publication of more than 20 articles and whitepapers, videotapes of past presentations from 2002 and 2004 are still broadcast on television as relevant, in 1997 he was awarded “Call Center Pioneer” from Call Center Magazine, and in 2004 was asked to be one of ten “CRM Gurus”.

As previously mentioned Bill Price is the author of The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. Check out the Driva Solutions blog titled “Best Services” here. Also, we’re excited to have Bill Price present a web seminar on October 15 called Outsourcing and offshoring, insourcing and onshoring – so many choices, so little frank information. Stay tuned to the NACCM Customers 1^st blog for more information

We invite you to come see Bill Price at NACCM as he presents on Monday, November 17th, When the Best Service is No Service.