Bringing customer service back to the company

Customers of SourceGas will soon be receiving better customer service. The company will be bringing both billing departments and customer service call centers back into their company.

Director of Corporate Communication Lin Mize had this to say about the service overhaul:

"We are bringing the billing and the call center in-house to be staffed and managed by SourceGas employees. We apologize for the inconvenience this [billing issues with the current system] has caused, and our employees are excited to get this opportunity to directly help customers."

There will be extensive testing of the new billing system. They will also use the working in-house call center they acquired when they purchased Arkansas Western Gas Company.

For more information, visit trib.com.

This company sees a need to bring customer call centers in-house. What do you think about providing customer care call center in house? Is this something that could improve your relationship with your customers?