Customers say hotel service improves despite cost cuts

Gary Stoller of USA Today reports that although hotels across the US are cutting costs, they are improving their customer service.

J.D. Power and Associates' latest survey of guests, out Tuesday, shows their satisfaction with four of six types of hotels increased in the last year: upscale, midscale full service, midscale limited service and economy/budget.

Microtel Inns & Suites ranked as the top economy/budget hotel for guest satisfaction in the J.D. Power survey for an eighth-consecutive year.

For more information about other hotel's ranking with the survey, please visit the original article referenced.

Customers say hotel service improves despite cost cuts


What can other hospitality industries learn from hotels during this economic climate?