Great customer service an exception in the hotel industry

At Elliot, they recently looked at the great customer service someone received from the Courtyard Orlando Lake in Buena Vista, Florida. The hotel staff took time to listen to their customers complaints, and took extra steps to make sure that the customer was comfortable in their situation. They even took the time to go above and beyond the customers expectations: Not only did they honor my request, but they upgraded us to a much nicer room, and also granted our request for a late check-out the next day (2 p.m. instead of noon). With much of the travel industry hurting, it's important that they keep up their service.

What are some of the experiences you've had lately when traveling? Has cut budgets affected the services you've received while you've been on vacation?