Customer News of The Week: Customer Satisfaction Surveys & Digital Delight

As we start looking forward to the next Total Customer Experience Leaders (TCEL) Summit in June, we'd like to occasionally share with you some of our favorite resources from around the web on customer experience, customer experience design, and overall customer-centricity.

For those in digital customer experience positions, Mashable has started a series supported by Webtrends of posts about online customer experiences. This week offers 7 Ways to Lower Your Website’s Bounce Rate and is worth looking over. Meanwhile, Brian Solis is looking into "Delighting the Highly-Social Customer," particularly noting that "The Customer Experience Happens With or Without Your Preparedness."

If you're looking for some stats on Customer Satisfaction Surveys, our friends at Chadwick Martin Bailey have some great research that they put into this quick video:
Grab all the shareable stats on their blog.

What were your favorite customer experience links this week?

Like these updates? Follow us on Twitter (where we just passed 200 followers!) or Facebook for industry news throughout the week.