Gain Exclusive Insight into Today's New and Transformed Customer Landscape

The 2014 Total Customer Experience Leaders Summit is your trusted partner during these transformative times. Join us as the industry's most respected and forward-thinking customer experience experts reveal how you can increase your Return on Relationships by factoring empathy into the stakeholder equation. Visionary and thought-provoking sessions will give you exclusive insight into today's new, and transformed customer landscape, while addressing your challenges and providing viable solutions.

Total Customer Experience Leaders Summit 2014

April 9-11, 2014

Trump International Beach Resort

Miami, Florida

The Total Customer Experience Leaders Summit covers the key themes for all stakeholders, including: Empathetic Marketing, Culture, Digital Commerce, Leadership, Innovation, Consumer Trends, Personal Intelligence and more.  Here's a glimpse into what you can expect:

Lou Carbone, Founder & CEO, Experience Engineering and Author, Clued in: How to Keep Customers Coming Back Again and Again

Building an Experience Management Core Competency In today's competitive world, while organizations scurry to embrace customer experience as the solution to gaining a competitive edge, there isn't a deep understanding but rather a whole lot of discussion, flurry of activity and deployment of resources. Are they really transforming and optimizing the value they create for customers, employees and stake holders? There are 5 Absolutes that distinguish process improvement from experience management. Embracing experience management is a cultural adoption. Many organizations are improving process but not creating experience management systems or fully leveraging the opportunity.

Keith Ferrazzi, CEO Ferrazzi Greenlight and Author, Never Eat Alone

Changing Behavior Towards the Customer Experience Why do teams fall short of objectives even though everyone agrees they make sense? Why don't people live up to their New Year's resolutions, and why can't teenagers change bad habits they acknowledge? During this session discover the biggest barriers to humans changing behavior and learn an efficient set of interventions which can help all of us in our own lives and in helping others create change within their own companies, and their stores to improve the overall customer experience.

Stephen Gates, VP, Global Brand Design, Starwood Hotels & Resorts

The Crazy Ones: How to be a Leader that Inspires Creativity and Innovation Every company wants more creativity and innovation from their teams but very few really understand what type of culture and leadership it takes to really make it happen. Stephen will give you tangible takeaways that will help you create innovation and creativity that will yield real results with the same team you are working with today.

• Explore the 7 characteristics of great leaders and how they will impact your team and their work
• Insights learned from leading the Starwood Global Brand Design teams and working with senior design teams at Apple, Adobe and Google.
• The role of research and consumer insights in innovation and creativity....and many more industry leading keynotes!

Download the brochure for the full agenda: http://bit.ly/1cMgoLb

Join us at the leading industry meeting place that brings together legendary, visionary gurus that help you design and execute your new customer experience strategy.

Mention code TCEL14BL & Save 15% off the standard rate. Register today: http://bit.ly/1cMgoLb

We hope to see you in April in Miami!

Cheers,

THE TCEL Team

@TotalCustomer

http://customers1st.blogspot.com