To call this an event is an understatement. The annual The Total Customer Experience Leaders 2014 is a
meeting of the minds for those folks dedicated to advancing business relevancy
through customer strategy. This salon style event facilitates the exchange of
higher level dialogues and access to the greatest strategists of our time.
It's where provocation is grounded in actionability and presented through
articulate facilitation. The 2014 event has a specialized focus on today's
digital & social marketplace.
April 9-11, 2014
Trump International Beach Resort
Miami, Florida
Our distinguished speakers include:
How Current Trends
are Shaping the 10 Growth Areas of Tomorrow
KEYNOTE: Jared Weiner, Futurist and Vice President, Weiner, Edrich, Brown
KEYNOTE: Jared Weiner, Futurist and Vice President, Weiner, Edrich, Brown
Several emerging consumer trends for 2014... and beyond...are revolutionizing
the future of customer engagement. This session will focus on how major
technological, social and economic trends are shaping the 10 growth areas of
the emerging Metaspace Economy. Together, we will take a quick journey into the
short - and long-term future to uncover the growth opportunities of tomorrow
for businesses. Jared brings his experience as a futurist working with some of
the world's largest companies to the table and observes how the economy is
evolving to put more of a premium on customer experience than ever before.
Move Brands Faster and Longer in the Social Media Era
Nestor Portillo, Director, Social Communities and Customer Experience, Microsoft
Move Brands Faster and Longer in the Social Media Era
Nestor Portillo, Director, Social Communities and Customer Experience, Microsoft
With new social media networks/platforms emerging almost every day, how can
brands timely and efficiently engage customers while delivering a cohesive
experience that drives customer loyalty? This presentation shares Microsoft's
strategy of serving +22 million customers per month through different social
platforms (Blog, Forums, Wiki, Social) in 13 languages, and why customer
experience is the key to making the content viral and engaging. What's the
trade-off between the social platform used, the level of trust and the cost
when delivering a customer experience through your website and social channels?
Customer experience involves customer service and support, how both can
co-exists in today's organizational model and how companies need to get
prepared for the new wave?
Thriving in a Digital Commerce World
Thriving in a Digital Commerce World
KEYNOTE: Jay Topper, CIO & CTO, VITACOST.COM
To succeed as a dotcom retailer, it isn't enough to sell cheap and deliver on
time. The entire end-to-end digital eco-system must constantly transform: From
marketing, through the web experience, into fulfillment and post-sale
services-consumer expectations are on the rise-and must be met in order to
create the loyalty necessary to thrive.
How does technology both serve and lead transformation
within marketing, merchandising and operations?
How have expectations in internet retail increased and
what's around the corner?
How does post-sale innovation contribute to life-time
value-cracking the code of loyalty isn't easy when your competitor is a click
away
Mastering the Mindset
of the Millennial Candidate
Kassandra Barnes, Research & Content Manager, CareerBuilder
Kassandra Barnes, Research & Content Manager, CareerBuilder
The millennial generation is the first to grow up in a digital world. That's
why this new generation of candidates, who navigate the increasingly complex
and fragmented digital environment with ease, is a challenge for many
organizations. We'll examine insights gleaned from years of studying candidate
behavior online and discuss how organizations can use this new media
environment to their advantage and personalize their experience with this
ever-changing talent pool.
....and, many more industry leaders!
....and, many more industry leaders!
Download the brochure
for the full agenda: http://bit.ly/1iPF4El
Mention code TCEL14LI
& Save 15% off the standard rate. Register today: http://bit.ly/1iPF4El
The take away? A viable actionable plan to securing your
company's future success. Join other leaders charged with creating a sound
strategic customer plan in Miami this April.
Cheers,
The TCEL Team
@TotalCustomer
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