Today's consumers are increasingly empowered in the
brand-customer relationship with high expectations. Trends such as peer armies,
honest flexibility, personalization, customized experiences, dynamic pricing,
and transparency are changing the CX landscape.
What do these trends mean for you and your customer experience program? Is your CX Strategy able to accommodate this shift? Join Keynote Maxwell Luthy, Director of Trends & Insights, trendwatching.com as he showcases cutting edge customer experiences at the Total CX Leaders Conference. Check out our interview with Maxwell on our blog: http://bit.ly/1NB8A0T
What do these trends mean for you and your customer experience program? Is your CX Strategy able to accommodate this shift? Join Keynote Maxwell Luthy, Director of Trends & Insights, trendwatching.com as he showcases cutting edge customer experiences at the Total CX Leaders Conference. Check out our interview with Maxwell on our blog: http://bit.ly/1NB8A0T
Total CX
Leaders Conference
June 3-4, 2015
Trump National
Doral
Miami, Florida
Key Consumer Trends to Kick Ass With... Now!
This session will be packed with examples of cutting edge
customer experiences from leading brands (and innovative startups) from Boston
to Beijing. Attendees will get all the inspiration and insights needed to tap
into - and profit from - the hottest consumer trends, today. Your takeaways:
·
A fast, exciting download of key current consumer trends
Inspirational examples of businesses and
brands already applying those trends to enhance the customer experience
·
A conceptual framework that can turn any business professional into not
only a trendwatcher, but an instigator of winning new business innovations,
too!
2015 Speakers Joining Maxwell on stage, include:
·
Darryl Speach, Chief Customer Officer, Greystone & Co, Inc.
·
Michael Lenz, Global Director of Brand Experience, Cisco
·
Diane Magers, Office of the Customer Mobility and Business Solutions,
AT&T
·
And, many more!
Download brochure for full conference details: http://bit.ly/1C25lLj
To establish a compelling customer experience practice
brands must ensure their 2015 customer experience is personal, effortless and
contextualized across all channels. Join your peers this June in Miami, as we
explore the trends, techniques, and tools to implement a successful CX
Strategy.
Use code TCXL15BL for $100 off the current rate.
Register today: http://bit.ly/1C25lLj
Best,
The Total CX Leaders Team
@TotalCustomer
#TCXL15
Customers1stblog.iirusa.com
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