InsideToronto.com reports that the city's transit commission, Toronto Transit Commission, has pledged to do better at serving their cus...

Understand and maximize your customer lifetime value by knowing your customers better than anyone else, anticipating their needs and satisfy...

The New York Daily News reports that Delta airlines is planning a $1 billion revamp of customer service, entertainment options over next 3 ...

According to the Oakland Press, GM is now focusing on building quality customer service into their operations. Mark Reuss, president of GM ...

Infoworld.com reports that Google's Nexus One is causing some unforeseen customer service problems. As Google is selling the phone direc...

According to the Daily Herald of Chicago, United Airlines will cut more customer service representatives, 50 of whom work at the Chicago O...

According to Marketing Vox, many companies are relying on social media tools to accommodate the questions of the individuals using the tool ...

We're taking some much needed time off from our coverage of customer relationship management to celebrate the season with our loved ones...

Email krivielle@iirusa.com by Tuesday, December 15, 2009 Life Stage Marketing Summit May 10-12, 2010 Hotel Sax Chicago IIR is excited to ann...

The Kansas City Star reports today that Medicaid budget cuts in Kansas have forced the state to axe its customer service line. Starting in ...

DestinationCRM.com reports that a new, "The Cost of Poor Customer Service: The Economic Impact of the Customer Experience and Engagemen...

Barney Beal of SearchCRM.com reports today that customers in emerging markets seem to have more bad experiences to share thereby making a c...

Here's an interesting post on the FuelNet blogs that details six tips for improving telephone conversations with customer service agents...

By now you've heard of companies in the United States harnessing the power of Twitter to fully connect with their customers. USAToday ha...

I just finished doing my seminar on the Heart Based Service Expo. What fun - my heart felt thanks to Lori and Raleigh for inviting me to tak...

The National Retail Federation spoke with 8,000 shoppers and asked which stores they believed had the best customer service. The Top Ten li...

Here's five tips from the EConsultancy blog for holiday retailers on treating your customers right during this holiday season. Enjoy! 1...

Samuel Greengard of CIO Insight lists ways that even the biggest companies can flub customer service. He writes, customers are rarely satis...

Like many of the attendees at the NACCM Customers First conference last week I was excited to see Michael Tchong ( http://www.ubercool.com/ ...

The Wall Street Journal has an article that looks at how some companies are cutting off the customer that's costing the company more mon...

Guest blogger Norma Huibregtse spoke with Jason Tripp, Sales Manager with Allegiance, Inc , while at NACCM 2009 to find out about their offe...

Guest Blogger Norma Huibregtse talked to Becky Carroll after her presentation about outsourcing your social media, how you should bring pers...

Day Two was a great experience. We spent most of the day looking at the kind of service we provide through our customers eyes. Here is the...

While the "official" bloggers for Customers First show have written about ever speaker at the show, this somewhat newbie show blog...

As we end the North American Conference on Customer Management 2009, consider how we take the “what” we learned and turn it into a strategic...