Tuesday, August 31, 2010

Study: Americans want Federal customer service to be a priority

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Businesswire.com reports that the results of the “Uncle Sam at Your Service: 2010 Federal Customer Experience Study,” which examined Americ...
Friday, August 27, 2010

Just Announced: VP of In-Flight Customer Experience at JetBlue Speaking at NACCM 2010

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Vicky Stennes Vice President, In-Flight Customer Experience, JetBlue Airways How did the friendly skies get so unfriendly? We all heard abou...
Thursday, August 26, 2010

Target Expands Electronics Support

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Mediapost.com reports that Minneapolis-based retailer, Target is set to expand it's customer service electronics support. Consumers can...
Tuesday, August 24, 2010

Complimentary Webinar: CCOs Reveal Their Secret Killer Customer Strategies for Long-Term Profitability

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Companies often sacrifice customers on the altar of short-term revenue and profit. Yet in competitive situations where your company’s advan...
Monday, August 23, 2010

Could Community Managers be the key to excellent customer service?

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A Community Manager is one that motivates, educates and connects with your audience online. These individuals must possess stellar communica...
Wednesday, August 18, 2010

Need to improve customer service? Stop talking and start Tweeting

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Virgin Media Business customers who need to contact customer service now enjoy, on average, a 61 second response time. According to Martin H...
Monday, August 16, 2010

Five ways social media is impacting customer service

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We ran across a blog post over at CallCentrehelper.com that outlines five innovative ways that social media is impacting the customer serv...
Friday, August 13, 2010

Verizon Asks Less of Their Customers and More from Their Technology

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Join Judith K. Ferrell, Group Manager, Verizon Online Support & Customer Service, for her presentation, "The Art of Personalization...
Wednesday, August 11, 2010

Register by this Friday to Save $300 on Linkage Strategies 2010

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This Friday is your last chance to reserve your place and save $300 off Linkage Strategies 2010. What's new for 2010? A 3-part, structur...
Tuesday, August 10, 2010

Need customer service? Head to the laundry room.

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In a move that would make Rosie, the Jetson's robot maid proud, your washer and dryer will be able to speak directly to customer servic...
Friday, August 6, 2010

PetSmart Turns Customer Feedback into Actionable Results

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Join Michelle Wildman, Director, Customer Engagement & Operational Excellence, PetSmart for her presentation, "When We Listen to Cu...
Thursday, August 5, 2010

Should all companies that have customer support issues be on Twitter?

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ConversationAgent.com researched larger companies that are using Twitter for customer service and relationship management. Blogger Valeria ...
Wednesday, August 4, 2010

Spirit Airlines wants to charge for customer service

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Todd Wright of NBC Miam i reports that the same airline that has announced a $45 charge to bring luggage on a flight is at it again. The air...
Tuesday, August 3, 2010

NACCM 2010 Speaker Spotlight: Joshua Karpf, PepsiCo

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Joshua Karpf is Head of Digital and Social Media at PepsiCo, a $40 billion global beverage and snacks company with a portfolio of iconic bra...
Monday, August 2, 2010

T-Mobile returns to top for customer care

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CNET.com reports that the mobile phone provider, T-Mobile had taken the top customer care spot for J.D. Power & Associates among the US...
Friday, July 30, 2010

YouTube offers companies 15 minutes of customer service success

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With the recent development by YouTube to allow users to upload 15 minutes of videos to their account; there are a bevy of new ways that cus...
Wednesday, July 28, 2010

NACCM 2010 Speaker Spotlight: Joey Fitts

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Joey Fitts, Co-Author, Drive Business Performance: Enabling a Culture of Intelligent Execution Joey Fitts has spent his personal and profes...
Wednesday, July 21, 2010

Using social media to re-connect with consumers on and off-line

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Retail is but a platform for people to engage in a sensorial way with brands. The dialogue is happening off-shelves. With the help of techno...
Tuesday, July 20, 2010

Should the US Government regulate airline customer service?

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Allen Howell of Forbes.com covers the interesting topic of airline customer service regulation. We thought the question was particularly th...
Wednesday, July 14, 2010

Free Webinar - Linking VOC to the Bottom Line: Strategies for Uncovering Researchers' Holy Grail

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Date/Time: Thu, Aug 5, 2010 2:00 PM - 3:00 PM EDT Register: https://www1.gotomeeting.com/register/158148440 Mention priority code MWS0034B...
Thursday, July 8, 2010

NACCM 2010 Speaker Spotlight: Stew Leonard, Jr

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Stew Leonard Jr. is currently the president and chief executive officer of Stew Leonard's, one of the most unique food retailers in the ...
Tuesday, June 29, 2010

Call for Guest Bloggers & Newly Added Speakers From Family Dollar, Sam’s Club, Wendy’s and more

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Earn a complimentary All-Access pass to the #1 recognized shopper-focused event in the world by servi...
Thursday, June 17, 2010

Health plans increase customer service

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Marketwatch.com reports that more insurance carriers are ramping up their services as they prepare to compete for millions of new customers ...
Monday, June 7, 2010

If the shoe fits - Zappos takes #1 for customer service

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Computerworld reports that the online shoe retailer Zappos.com has nabbed the top spot in online shopping sites by rating agency, StellaSe...
Friday, June 4, 2010

Complimentary Webinar: Emotional Marketing- The New Rules of Engagement - June 30 at 2:00 - 3:00PM EST

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Space is limited. Reserve your Webinar seat now at: https://www1.gotomeeting.com/register/224085977 Priority code: M2115W1BLOG Words are the...