Join Targetbase and The North American Conference on Customer Management for Engagement Optimization in Healthcare , a one hour, complimen...

Between reading about the recent addition of ICE (Interactive Customer Experience™) TV and Mobile programs, a virtual, interactive concierg...

With the holiday season behind us, many are relieved to have the stress of annual travel over with. Meanwhile those who travel regularly t...

We're taking some time off from our coverage of customer service to celebrate the season with our loved ones. We want to sincerely tha...

Internet Retailer recently turned to Facebook to support their customer service. By teaming up with Parature, Inc, they were able to creat...

Day 2 of NACCM 2010 in Photos:

On the last day of NACCM 2010, we caught up with Curtis Bingham, President and Founder, CHIEF CUSTOMER OFFICER COUNCIL, the Chair for the 20...

Presented by: Mike Hargis, CAREERBUILDER -Millennials are 2-3x more accepting to new technologies -Millennials prefer structure for their da...

Presented by Sue Brinker, AVP Property & Casualty Learning, Hartford Insurance NACCM, 2010 Hartford’s Advance 50 team is comprised of 5,...

Presented by Kalus Buellesbach, NACCM 2010 Helping you is the most important thing we have to do today. As the world’s largest retail cooper...

Patricia Dilane, Director Member Service Delivery, Blue Cross Blue Shield Massachusetts Service Sabbatical is an innovative program from BCB...

Jay Steinfeld , CEO, Blinds.Com It’s hard to do one thing 100% better than everyone, but you can do 100 things 1% better. It all adds up. Bl...

Presenter: William Greenwald, HUMANA Leadership Details from Disney: -Attention to detail – Humana has no meetings between 8:00-9:00 and 4:0...

Presented by: Georgia Eddleman Little, ADT SECURITY SERVICES The Customer Monitoring Center – take calls for customers at times of emergency...

Presented by: Ica van Eeden, SUN INTERNATIONAL (PTY) LTD HOTEL GROUP What does customer management mean? Identify and undsteradn what they ...

Joey Fitts, Author, DRIVE BUSINESS PERFORMANCE: ENABLING A CULTURE OF INTELLIGENT EXECUTION How do you differentiate from the competitor? F...

Roundtable: Gina Debogovich, BEST BUY Best Buy’s social strategy has really taken flight over the past three years. Here are a few of the k...

Photos of Day 1 at NACCM 2010 in Orlando, Florida:

After an informative day at NACCM, a few attendees shared one thing they learned about today. Watch the video: What did you learn at NACCM ...

Pesented by Rebecca (Becky) Carroll, Community Program Manager, Verizon, NACCM 2010 Moving from as tech support oriented community with foru...

Presented by Ines Vargas, LATAM Customer & Partner Experience Lead, Microsoft Corporation, NACCM 2010 95% of Microsoft’s business comes ...

Westfield Creates a Culture of WOW through Employee Engagement Presented by Andre Harris, Westfield’s VP Brand and Employee Communications, ...

Presented by Tom Zimmerman, GE Healthcare, NACCM 2010 "Customer Experience” starts with Marketing, not after Sales. For GE Healthcare, ...

Presented by Barbara Graovac, VP and GM of Thomson Reuters Employer Market, NACCM 2010 Use right-brain techniques to strengthen relationship...

Keeping it Real with Customers: Nationwide on your Side Presented by Jasmine Green, Chief Customer Advocate, Office of Customer Advocacy, at...