Providing Customer Service Through Email

When was the last time your customer service agents had email response training? Chances are that they have formed bad habits in answering emails. Luckily, this latest post on TipAdept Dot Com lays out some basic groundwork on serving customers through emails.

Always notify customers on how long they can expect to wait for a response. In addition to that, try to adhere to the schedule provided in the response. Customers will be highly satisfied if you can take care of their needs within the specified timeframe mentioned in the previous email. Never types in all caps, include a relevant subject line, and personalize the email to the customer by mentioning their name. Even though this was not on the list, always spell check your responses. You would be surprised how many agents send out emails that contain many simple grammatical errors.