A recent article at the blog Customers are Always pointed out the huge difference between a customers having loyalty cards and customers be...

We’d like to introduce you to our newest guest contributor, Joanna Brandi. She’ll be co-posting with the Customers 1 st blog. Here is h...

Web 2.0 is one of the latest trends in business and is changing the way companies, and consumers are interacting with one another. Rules tha...

With the North American Conference On Customer Service approaching, we would like to begin to introduce you to the speakers we will have th...

In a recent post at Customers Rock! Becky Carroll raises a question every shopper has had at one time or another. Why aren’t items for seas...

Recently we posted on our blog about customer service at Comcast. This week we decided to take a slightly different slant and discuss what ...

Whether you’re talking to a company’s representative on the phone or online, there are two quick ways to alienate a customer. Laura Bergel...

Last night, on World News Tonight with Charles Gipson, a story about Twitter aired. Read the news report here . Tracey Louise Wallace wor...

With the North American Conference On Customer Service approaching, we would like to begin to introduce you to the speakers we will have th...

In a blog post at Service Untitled, they discussed the importance of your customers feeling satisfied with their customer service represent...

Do you thank your customers after every customer service call, or after any interaction? Today’s post on The Customer Service Helper disc...

This article in Advertising Age discusses the role of loyalty during economic downturns. Hilton Hotel’s senior VP of customer loyalty discu...

Researching the web I came across a list of Five reasons customer service is better on social media posted by David Griner on The Social Pa...

According to this article at Market Watch, LL Bean has given customers a way to rate their products and write their opinions thanks to Baz...

What does it take for a consumer to regain trust in a business even after the worst has happened? The answer is exceptional customer servi...

One of the best ways to improve customer service as a whole is to listen to what stories customers are telling about your company, whether i...

We’ve seen common every day foods cause people to get sick. We saw this with tomatoes last month, and recently, Nebraska Beef had to recall...

Traditional marketing methods are decreasing as more and more consumers are turning to customer reviews, forums, blogs, and discussion board...

In a recent post by Ron Shelvin, he states his point on why customer loyalty’s landscape is changing. Just as everything else is undergo...

According to this article on the FedEx site, the premier provider of transportation services ranked number one in customer service in the 9...

One of our media partners for our NACCM Customers 1 st event , 1 to 1 Media, discussed the relationship between call centers and customer s...

In the new world of Web 2.0, the fine line between marketing and customer service is often blurred. Since 70% of the US and Canadian popula...

A new Genesys Global Communication Survey , detailed here at The Perfect Customer Experience shows that customers make important decisions ...

When researching for products and services online, customers are beginning to stray away from looking at corporate websites and are increasi...

Andy Green, Global Managing Editor at Avaya, makes a great point in his latest post on the Avaya Blog in which he details that even though ...