In a press releas e issued today, Verizon said that its new online community forums have proven to be a great place for customers to connec...

Any customer knows what it's like to call a company just to be routed through directory after directory. VoIP-News recently published a...

According to NYTimes.com , Salesforce.com , the Web-based customer relationship management service that says it has more than a million subs...

In Billings, Montana, the animal shelter is looking to create better service that will both help its customers and the pets they take care o...

Harvard Business Publishing recently ran a post on customer service and the balancing act that corporations must do to earn both customer s...

Over at Customer Think, Kevin Stirtz recently looked at two simple ways you can continue to keep your customers loyal to you: know what the...

Brad Moon, at Wired's GeekDad discusses in his blog post how companies can excel at customer service. Moon uses a recent transaction wi...

I came across this article at MSNBC, which asks the question "Can there be a thing such as too much customer service?". Some of ...

Eve Tahmincioglu of yourbiz.msnbc.com , recently did a small survey via Twitter about customer service that's gone overboard. In her pie...

The 1to1 Blog recently wrote an article that once again placed customer service on the shoulders of the employees. When a company invests ...

The Sacramento Bee recently wrote an article on how companies should be continuing to create great customer service. However, with dwindlin...

Angie's List recently compiled a listing of the best and worst customer service small businesses. As reported in WSJ.com , based on a ...

The 1to1 Blog welcomes guest blogger, Natalie Petouhoff, Ph.D. do discuss why customer communities work and how to make them work for your ...

Over at the Customers Think blog, they address how you can start improving your customer service right away in a inexpensive, and relatively...

In the Star Gazette of the Buffalo, New York area, they share that Sitel is hiring more customer service representatives to man customer ser...

Recently at Retail Customer Experience Magazine , the address the issue of customer experience versus customer service, and how the two shou...

Christopher Musico of DestinationCRM.com , reports that the one thing that happens in a downturn is that everyone is focused on keeping cus...

According to a new article at Business Week , researchers at the Michigan Ross School of Business and Vanderbilt University’s Owen Graduate ...

Its not often that a large corporation, so poorly managed receives awards for customer service--perhaps something was right after all. Wach...

Jackie Huba recently posted on the Church of the Customer Blog that a CMO survey showed that most companies are not tracking customer feedb...

Customers of SourceGas will soon be receiving better customer service. The company will be bringing both billing departments and customer s...

Earlier today I came across this post on Performix Integrated Marketing in which they highlight a recent article that Michelle Eggers of SA...

Recently in the Wichita Eagle , they reported on the efforts of the staff of Wesley Medical Center to improve their customer service. Human...

SPSS will host a complimentary web seminar presented by Jane Hendricks, Product Marketer, SPSS Inc and Frank Maduri, Sales Engineer, SPSS In...

In a recent post at CustomerThink, Robert Howard looks at the way that customer loyalty works. In today's world, customer loyalty progr...