As we work to provide customers with the best possible experience with our product or store, it can be frustrating when a customer approache...

TheStreet.com took a look at customer-loyalty programs and rated the 5 best and the 5 worst out there for customers. From high-end retailer...

In an effort to connect with their patrons, restaurants are turning to Twitter. Restaurants have adopted the micro-blogging platform to prom...

According to Kmart's blog , the retailer will now put customer reviews directly on the shelves of their games department. In order for...

There's still time to Save $100 off the registration fee - Register by THIS FRIDAY , October 1st. We're so excited about the 2010 ...

Sue Shellenbarger's post on the WSJ.com blog, Work & Family outlines tips that customer service representatives can use to help kee...

Jared Miller, Managing Director, Self-Service & Emerging Technology Join us for the presentation "Enhancing the Customer Experien...

Sue Painter of EZineMark.com writes that it is as easy as 1-2-3 to deliver great customer service that is guaranteed to increase customer l...

EMarketer.com reports that in a July 2010 study of US marketers by the Direct Marketing Association and COLLOQUY found that brand awareness...

Great article today from MediaPost's Engage: GenY blogger, Morgan Stewart. Stewart discusses a recent issue with a large cable company ...

Space is filling quickly for our complimentary webinar with Curtis Bingham, who is the leading authority on CCOs, having worked with more th...

Express lanes are no longer for those with less than 12 items in their shopping basket. Apple device users can now access the company's ...

Understanding the importance of acting on customer feedback and data points, key decision makers within AutoTrader.com can access client sa...

Date/Time: Thu, Sep 16, 2010 2:00 PM - 3:00 PM EDT Register: https://www1.gotomeeting.com/register/741046393 Delivering an exceptional custo...

When dealing with extra charges that may be unexpected to the customer or client, when is the best time to disclose them? Who's Your Gla...

Space is filling quickly for our complimentary webinar with Curtis Bingham, who is the leading authority on CCOs, having worked with more th...

Internetretailer.com reports that a new study finds U.S. companies that use social media to deepen customer loyalty spend nearly twice as m...

The New Yorker 's James Surowiecki writes about the mounting frustration of American consumers, who are “fed up with inept service, ind...

Businesswire.com reports that the results of the “Uncle Sam at Your Service: 2010 Federal Customer Experience Study,” which examined Americ...

Vicky Stennes Vice President, In-Flight Customer Experience, JetBlue Airways How did the friendly skies get so unfriendly? We all heard abou...

Mediapost.com reports that Minneapolis-based retailer, Target is set to expand it's customer service electronics support. Consumers can...

Companies often sacrifice customers on the altar of short-term revenue and profit. Yet in competitive situations where your company’s advan...

A Community Manager is one that motivates, educates and connects with your audience online. These individuals must possess stellar communica...

Virgin Media Business customers who need to contact customer service now enjoy, on average, a 61 second response time. According to Martin H...

We ran across a blog post over at CallCentrehelper.com that outlines five innovative ways that social media is impacting the customer serv...