A new Genesys Global Communication Survey , detailed here at The Perfect Customer Experience shows that customers make important decisions ...

When researching for products and services online, customers are beginning to stray away from looking at corporate websites and are increasi...

Andy Green, Global Managing Editor at Avaya, makes a great point in his latest post on the Avaya Blog in which he details that even though ...

An article posted in AdAge.com highlights how Apple is changing the face of marketing to include customer service as a facet. Apple doesn’t...

Personally, I find myself constantly tracking shipments of items I am expecting whether it be a package from UPS or the latest Puma sneakers...

The main focus of this latest post on Virtual World News is that Kenexa , a workforce retention specialist, has launched SimSJT: Customer S...

When looking for customer service agents one usually goes through the following media: phone, chat rooms, forums, blogs, and email. Brad ...

In the airline industry, customer service is crucial to a person’s overall experience of the flight since customer satisfaction is on the de...

How does one keep customer service calls as short as possible, while still maintaining superior service at the same time? This latest post...

This post on Customers Rock gives an example of how Lighthouse Ice Cream and Yogurt in Ocean Beach, CA is taking a new approach to ever so ...

Disgruntled customers just want to know that their complaints are being heard, and that the company is doing something to try and rectify th...

It’s important that your customers have a great experience at every touch point when they are doing business with you. Colleen Frances rec...

Searching the blogosphere, I came across this post from one of NACCM’s keynotes speakers, Joanna Brandi. A couple of colleagues talked t...

In a recent article at the New York Times, Alina Tugend discusses the current state of call centers within in the United States . The wor...

I came across this news story from CIOL which highlights Converse’s latest launch of its Converse One Billing and Active Customer Managemen...

When was the last time your customer service agents had email response training? Chances are that they have formed bad habits in answering e...

In a recent interview at Fortune, Bob Johnson, the Chief Service Officer for Sprint , took time to discuss the improvements he’s making at ...

In a recent post at Customer Think, Kevin Stirtz gives a simple tip for building an amazing relationship with your customer: give them th...

In a recent interview at Customers are Always, Maria Palma had a chance to talk with Larry Streeter, the Vice President of Customer Support...

This article on Marketing Charts displays the latest result from this customer service survey compiled by Genesys Telecommunications Lab . ...

In a recent blog post at Creativity At Work, they highlight ten ways to stay in the game when it comes to service innovation and keeping yo...

In a recent post at the Mavericks at Work blog, Bill Taylor sheds light on the customer strategy that the growing Internet shoe brand has t...

In a recent blog post at Customer Think, Mei Lin Fung tells a story about her friend’s customer service experience at Whole Foods. The ou...

In a recent blog at Think Customers, they list four key ways to build trust with customers. Communication must bet constant between your ...

In a recent post at Customers Rock!, Becky Carroll discusses how companies word out their customer strategy. The most companies have prod...