In Billings, Montana, the animal shelter is looking to create better service that will both help its customers and the pets they take care of. The city of Billings handed over the animal shelter to a private organization which will focus on customer service in order to save lives of animals. They'll be open longer hours and more days in order to allow more people to come in to adopt the pets. They'll also focus on recruiting volunteers and promoting foster programs with animal rescue groups. This case of customer service not only helps out the animal shelter's customers, but also serves in providing the pets with a better life.
Source: Billings Gazette
3 comments:
This sounds like a great idea. For them and other shelters a great customer service would be to offer ongoing training such as housebreaking for people who are concerned about taking in a pet without knowing how to properly train their pet.
In fact, it would be a great idea if they can partner up with a trainer to send to homes of people who are thinking of abandoning/adopting out their pet because of training problems.
Sue Katz
That's a good idea, Sue. Thanks for your opinion!
Having better customer service is an important strategic asset that will improve customer relationships. It is a process for providing competitive advantage and adding benefits in order to maximize the total value to the customer.
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