Tuesday, February 16, 2010

Customer Service Woes for US Big Banks

Daily Finance reports that the American Customer Satisfaction Index survey was released today at the two biggest banks in the United States, Bank of America and JPMorgan Chase have "consumers giving both institutions the thumbs down."

Dan Burrows says, "The reasons for the drops in satisfaction are pretty obvious, according to ACSI. Bank of America customers are suffering from the cost-cutting undertaken to offset higher-than-expected debt resulting from the Merrill Lynch acquisition. Meanwhile, JPMorgan Chase is having difficulties swallowing Washington Mutual -- and it's the customers who are getting indigestion."

Learn more: Big Banks Get Thumbs Down on Customer Service

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