Thursday, May 13, 2010

New York City Government Customer Serivce Line Reaches Milestone

Earlier this week, the 311 Customer Service call line for the New York City government, received its 100 millionth call.

Mayor Bloomberg set up the line in 2003 looking to: provide easier access to non-emergency services in a cost-effective manner. The 311 service consolidated more than 40 separate call centers and hotlines, encompassing 11 pages of government listings in the City phone book, into one easy-to-remember number.

To further accommodate the New York City citizens, there was also a 311 Online in January of this year to futher aid members of the community.

Source: Market Watch

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