NACCM 2011 may be behind us, but that doesn't mean we've run out of insights from the event.
NACCM speaker JoAnna Brandi (who's session our guest bloggers covered here and here) is releasing her insights today via her "Return on Happiness" email list as well as the PowerPoint slides from her session "The Spillover Effect: How Positive Work Cultures Enable."
Subscribe to her list to get access.
And as always, you can follow us throughout the year for more insights and industry information. Join our LinkedIn group to become a member of a worldwide community of customer care professionals, follow us on twitter @NACCMevent or become a fan on Facebook here.