Tuesday, June 4, 2013

Trends in Customer Experience Management

Customer Experience Management (CEM) is all about bringing the customer into the center of the organization. A big challenge operators will have is to break down the silos inside the organization. How you integrate different departments into the single view of the customer is very important.

Check out this insightful video featuring Julio Puschel, Principal Analyst, Head of Operator Strategy, Informa Telecoms & Media. 

Enhanced by Zemanta

No comments: