Monday, August 26, 2013

Official Call for Presenters Now Open: Total Customer Experience Leaders Summit

The Institute for International Research (IIR) presents

Due to the high volume of submissions, we suggest you submit your proposal early and no later than Thursday, August 29, 2013 to Rachel McDonald, Senior Conference Producer at or 646.895.7405.

The Total Customer Experience Leaders Summit is an event that showcases B2B and B2C trends, insights and best practices for designing, measuring, aligning and communicating your customer experience strategy to ensure business relevance.

A Three Day Conference Experience Featuring NEW Topics:

Customer Experience Design & Measurement
  • User Experience Design
  • Design Research & Methods
  • Redesigning a Program
  • Analyzing VOC
  • Design Thinking
  • Loyalty Measurement
  • Data-Rich Insights & Analytics 
  • Big Data Initiatives 
  • Social Media Engagement & Feedback
  • Customer Insights 
  • New Technologies & Methodologies
  • Internal Customer Index Scoring vs. NPS
  • Enterprise Feedback Management

Strategy & Alignment

  • Using VOC to Take Actionable Insights
  • Engagement Learnings
  • Monetizing Your Customer Experience
  • Recovery Strategy
  • Linkage to ROI
  • Customer Service Strategies
  • Aligning Customer Touchpoints
  • Combating Survey Fatigue 
  • Linking Data Sources
  • Personalization & Customization 
  • Driving a Customer Centric-Culture

High Level Keynote Sessions that Focus On:

  • Innovation & Creativity
  • Operational Perspective
  • Chief Listener 
  • Customer Before Profit
  • Culture & Change Management
  • The Role of Emotions 
  • Developing Relationships
  • Digital Customer Experience
  • Customer Behavior / Generational Nuances 
  • Leadership
  • Global Perspectives

We are also happy to consider topics not listed here that you feel would add value and be appropriate.

Speakers receive FREE admission to the conference. PLUS! Idea gathering forums following each session topic.

The Audience

Individuals within the company responsible for customer experience, voice of customer, customer research
Individuals with direct experience for the customer experience and/or voice of customer collection, dissemination, interpretation and results
Individuals seeking to enhance their own company's capabilities in these areas (become more customer-centric and drive business results through improved customer experience), and willing to help others advance through sharing of best practices and experiences

Sponsorship & Exhibition Opportunities

If you are interested in sponsorship or exhibit opportunities please contact Jon Saxe, Business Development Manager at or 646.895.7467.

Interested in Becoming a Media Partner or Featured Event Blogger?
Contact Maria Orlova, Marketing Manager, at

Call for Presenters:
  • For consideration, please email with the following information by Thursday, August 29, 2013.
  • Proposed speaker name(s), job title(s), and company name(s)
  • Contact information including address, telephone and fax numbers and e-mail
  • Talk title
  • The main theme you plan to address
  • Summary of the presentation (3-5 sentences)
  • Please indicate what is NEW about the presentation
  • What the audience will gain from your presentation (please list 3-5 key "take-aways") 
  • Previous conference experience
  • Short bio

Due to the high volume of responses, we are unable to respond to each submission. All those selected to participate as speakers will be notified shortly after the deadline.
Thank you for your interest in the Total Customer Experience Leaders Summit. We look forward to receiving your proposal!

The Total Customer Experience Leaders Team
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