Monday, November 3, 2014

Call For Presenters: Total CX Leaders Conference

The Institute for International Research (IIR) is currently seeking presenters for:

Total CX Leaders Conference
Creating a Seamless OmniExperience for Modern Commerce
June 1-2, 2015
Boston, MA

This year, we are looking for facilitators, speakers and innovators to present an entirely re-imagined customer experience strategy for modern commerce. See below for specifics. Have another idea? Let us know - anything is possible.

  • Group facilitators: Much of the Total CX Leaders Conference experience will be based on interactive discussions and ideation. Can you guide a conversation and help participants nurture new ideas and connect the dots?
  • Case study speakers: Have a NEW story to share and can you get it across in 20-30 minutes?
  • Local experiences unique to Boston?  Have a favorite block of art galleries you rush to every time you're in Boston? Do you have a Boston based office or studio ideal to host an interactive workshop or tour?  Let's see how we can integrate your unique Boston experience into the agenda.
  • Workshop facilitators: Attendees will be devoting time to getting their hands dirty and tackling real challenges head on. Do you have a half day experience that could help customer experience leaders grow and learn?

Total CX Leaders Conference is a call to action for leaders who need to understand what it takes to win with a strategic customer experience program. This high engagement two-day conference brings together thought-leadership to focus on higher level thinking around the strategic alignment of customer strategy, technology and business aspirations. Linking data driven behavior to business results, designing next generation customer experiences and measuring the impact of your customer programs is the difference between great and greater.

2015 Content Areas Include:
User Experience Design // Data-Rich Insights & Analytics // Digitizing the Customer Journey // Customer Loyalty // Design Thinking // Omnichannel Experience // Analyzing and Measuring VOC // Aligning Data Touchpoints // Customer Centric-Culture // Customer Behavior Trends // Translating Insights into Actions // New Technologies & Methodologies // Big Data Initiatives and so much more.

SPONSORSHIP OPPORTUNITIES:  All vendors, consultants, agencies and solutions providers that would like to get involved in Total CX Leaders should contact Sponsorship Director, Jon Saxe at or at 646-895-7467.

Due to the high volume of submissions, only accepted proposals will be notified. For consideration, please email with the following information by Monday, November 10, 2014:
  • Proposed speaker name(s), job title(s), and company name(s)
  • The topic your session would cover
  • Which format you'd like to present
  • Please indicate what is NEW about the presentation

All the best,

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