Tuesday, March 10, 2015

Key Consumer Trends That Are Changing the CX Landscape

Today's consumers are increasingly empowered in the brand-customer relationship with high expectations. Trends such as peer armies, honest flexibility, personalization, customized experiences, dynamic pricing, and transparency are changing the CX landscape. 

What do these trends mean for you and your customer experience program? Is your CX Strategy able to accommodate this shift? Join Keynote Maxwell Luthy, Director of Trends & Insights, trendwatching.com as he showcases cutting edge customer experiences at the Total CX Leaders Conference. Check out our interview with Maxwell on our blog: http://bit.ly/1NB8A0T

Total CX Leaders Conference
June 3-4, 2015
Trump National Doral
Miami, Florida

Key Consumer Trends to Kick Ass With... Now!

This session will be packed with examples of cutting edge customer experiences from leading brands (and innovative startups) from Boston to Beijing. Attendees will get all the inspiration and insights needed to tap into - and profit from - the hottest consumer trends, today. Your takeaways:

·         A fast, exciting download of key current consumer trends
Inspirational examples of businesses and brands already applying those trends to enhance the customer experience
·         A conceptual framework that can turn any business professional into not only a trendwatcher, but an instigator of winning new business innovations, too!
2015 Speakers Joining Maxwell on stage, include:
·         Darryl Speach, Chief Customer Officer, Greystone & Co, Inc.
·         Michael Lenz, Global Director of Brand Experience, Cisco
·         Diane Magers, Office of the Customer Mobility and Business Solutions, AT&T
·         And, many more!

Download brochure for full conference details: http://bit.ly/1C25lLj

To establish a compelling customer experience practice brands must ensure their 2015 customer experience is personal, effortless and contextualized across all channels. Join your peers this June in Miami, as we explore the trends, techniques, and tools to implement a successful CX Strategy.

Use code TCXL15BL for $100 off the current rate. Register today: http://bit.ly/1C25lLj

The Total CX Leaders Team

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