Improve your customer service right away

Over at the Customers Think blog, they address how you can start improving your customer service right away in a inexpensive, and relatively fast, manner. Recognize your employees for their great customer service you observe. When you see them do something outstanding, reward them for it. Positive feedback is a great way to encourage your employees, and as a result have happier customers. For more tips on improving your customer service right now, read the post here.

Take Customer Photos

This post on Customers Rock gives an example of how Lighthouse Ice Cream and Yogurt in Ocean Beach, CA is taking a new approach to ever so common “customer wall of fame” that many restaurants adopt. The shop is full of white poster boards hanging from ribbons, filled with photos. When the lady behind the counter was asked what the photos were, she explained that they have been taking pictures of customers for the past 10 years!

This is a cheap and effective way to show customer recognition, but there is more that can be done for no cost at all. With the growing shift of Web 2.0 and social networks, businesses might want to turn to the internet to create communities. Becky Carroll gives a great example of how Facebook groups and a Flickr account full of fans might be an easier way for people to interact and to raise awareness.