Twittering Your Customer Service Woes

According to NYTimes.com, Salesforce.com, the Web-based customer relationship management service that says it has more than a million subscribers, has legitimized the tweet as a cry for help by incorporating Twitter into its system. Now, when customers gripe on Twitter, Salesforce can automatically log a support request, and then post a human response back onto Twitter. Zappos, and Comcast are just a few of the companies using Twitter for customer service. Do you think more companies will follow suit? We'd like to hear your thoughts.