Tuesday, June 2, 2009

Medical Tourism and Customer Service

Tonya Walton, is the founder of Blue Morpho Medical Travel, she represents Gooch and Associates as Manager of Latin American Business Development. In a recent article posted on Medical Tourism Magazine, Walton discusses the need for understanding what your customers think. Though Walton is an expert in medical tourism, we found her customer service insights to be particularly relevant for our Customer 1st audience.

Walton offers five tips and techniques for successful customer service and customer experience:

  • Feedback is the Breakfast of Champions
  • Is a Satisfied Patient (Customer) Good Enough?
  • Processes, People, Trust and Loyalty
  • How Do I Get Feedback?
  • Communicate the Results

We encourage you to check out Tonya Walton's thoughts. What else is imperative for successful customer service and customer relationships?

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