Friday, June 12, 2009

Social customer service

Although many companies are diving into the world of social networking customer service, it still remains to be seen whether or not companies need to set up formal contact centers with these mediums. The survey done by Datamoniter found that using these tools for customer service really depends on the company. The company should have social networking tools already at work in their company, and foudn that it's often more useful for small companies. Find out more here.

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