The New York Daily News reports that Delta airlines is planning a $1 billion revamp of customer service, entertainment options over next 3 years. The airline is making the changes to lure corporate travelers who pay the highest fares. It is adding leather seats and upgraded lighting to all 269 aircraft it acquired through the 2008 purchase of Northwest. All wide-body planes will have in-seat video and audio on demand when the upgrades are complete, Delta said.
It's the "most significant" customer-service investment Delta has made in more than a decade, CEO Richard Anderson said.
Learn more: Delta Airlines plans $1 billion revamp of customer service, entertainment options over next 3 years
Is this enough for Delta to keep and serve their customers?
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