For the past 9 years, your peers have trusted NACCM to provide them with the opportunity to meet and build relationships with the most inspiring and forward-thinking leaders in the customer world.
The North American Conference on Customer Management is thrilled to announce the list of 2011 speakers looking to share their insights and experiences with YOU.
Meet the Cast of Storytellers Sharing their Moments that Matter...
Big Picture Inspirational Keynotes From:
• Peter Guber, Founder & CEO, Mandalay Entertainment, Owner & Chairman, NBA' Golden State Warriors, Author, TELL TO WIN - CONNECT, PERSUADE, AND TRIUMPH WITH THE HIDDEN POWER OF STORY
• Jamie Naughton, Speaker of the House, Chief Culture Ambassador, ZAPPOS.COM, INC
• John Costello, Chief Global Customer & Marketing Officer, DUNKIN BRANDS
Plus, Actionable Insights From:
• AMERICAN CANCER SOCIETY, INC.: Tim Earley, Director of Customer Experience and Integration
• BEST BUY: Gina Debogovich, Senior Manager, Communities *
• CUSTOMER CARE COACH: JoAnna Brandi, Author, Consultant, Speaker and Positive Leadership Coach
• PEOPLEMETTRICS: Sean McDade, CEO
• CUSTOMER WORTHY: Michael R. Hoffman, Author, Customer Cartographer, Client x Client
• DELL: Maribel Sierra, Director, Social Media Listening and Engagement
• DELL: Michelle Brigman, Director, Social Media Listening Command Center
• DISNEY INSTITUTE: Speaker Name TBA
• DSW DESIGNER SHOE WAREHOUSE: Kelly N. Cook, Shoe Lover, Vice President - Customer Strategy & Engagement
• GFK CUSTOMER LOYALTY: Howard L. Lax, Ph.D., Vice President, Consulting
• HILTON WORLDWIDE: Marie Williams, Senior Director, Digital Innovation, Hilton
• HUMANA, INC: William Greenwald, Director, Performance Coaching and Advisory Practice (PCAP)
• JANET LEBLANC + ASSOCIATES: Janet LeBlanc, President *
• JETBLUE AIRWAYS: Bonny Simi, Director of Customer Experience and Analysis
• KAPLAN UNIVERSITY: Sophie Vlessing, Senior Vice President, Strategic Marketing and Student Experience *
• MICROSOFT BING: Lise Brende, Director, Marketing Analytics - Bing & MSN
• NATIONWIDE MUTUAL INSURANCE COMPANY: Jasmine Y Green, Chief Customer Advocate
• NBA'S OKLAHOMA CITY THUNDER: Pete Winemiller, Senior Vice President, Guest Relations *
• SAFELITE AUTOGLASS: Tom Feeney, President & CEO
• SEARS: David Slavick, Director, CRM/Loyalty & Innovation
• SOUTHWEST AIRLINES: Fred Taylor, Jr., Senior Manager Proactive Customer Service Communications *
• SPRINT: Melinda Parks, Director, Loyalty & Retention Marketing
• SYMANTEC CORPORATION: Desirree Madison-Biggs, Director, Customer Experience Insights & Advocacy *
• VERIZON: Becky Carroll, Community Program Manager, Founder, Customer ROCK!/Petra Consulting, and Author, The Hidden Power of Your Customers
• VOLKSWAGEN OF AMERICA, INC: Mike Sachs, General Manager, CRM & Owner Loyalty *
*=1to1 Customer Champion!
Download the brochure for full conference details.
Readers of the Customer's 1st blog can save 15% off the standard registration rate with code NACCMBlog. Register here.
We hope to see you in Orlando this November,
The NACCM Event Team