Monday, October 24, 2011
NACCM Storyteller honored as Customer Champion
1to1media has released the latest list of the 2011 1to1 Customer Champions and unsurprisingly, NACCM speaker Tom Feeney, President and CEO of Safelite AutoGlass has been honored for his commitment to increasing employee engagement to drive customer delight. Read the full report and list of new 1to1 Customer Champions here.
At this year's NACCM, Tom will be presenting "Creating a Customer-Focused Culture." Learn from this first-hand case study how one company transformed its workplace culture to improve customer satisfaction to an all-time high of 84 percent Net Promoter Scores through a “people first” focus.
On key takeaway of this session will be "A positive outward-facing brand begins from inside the corporate walls. A well-planned and well-executive HR and internal communications strategy can drive customer delight."
To see all of the 1to1 Media Customer Champion award winners on our speaker list, click here, or download our brochure for more detail. Remember, readers of the Customer's 1st blog and save 15% off the standard registration rate at NACCM with code NACCMBlog. Register today!