According to the Customer 2020 Report, the customer of the
future will be more informed and in charge of the experience they receive.
They will expect you to know their individual needs and personalize their experience. Immediate resolution will not be fast enough as customers will expect you to proactively address their current AND future needs.
At the 2014 Total Customer Experience Leaders Summit, we examine the power of today's customer-driven world to develop a strategy to deliver an integrated customer experience by focusing on four key content pillars - Linking, Design Thinking, Synthesis, and Data Mapping.
They will expect you to know their individual needs and personalize their experience. Immediate resolution will not be fast enough as customers will expect you to proactively address their current AND future needs.
At the 2014 Total Customer Experience Leaders Summit, we examine the power of today's customer-driven world to develop a strategy to deliver an integrated customer experience by focusing on four key content pillars - Linking, Design Thinking, Synthesis, and Data Mapping.
Total Customer
Experience Leaders Summit 2014
April 9-11,
2014
Trump
International Beach Resort
Miami, Florida
Download the brochure
for the full agenda: http://bit.ly/1ffN4Qo
Join our keynotes as they address the main themes of the
Customer Experience process:
Linking - Explore how to connect attitudinal metrics to
behavioral data across the enterprise.
Personal Intelligence: The Power of Personality at Work
John D. Mayer, Renowned Professor of Psychology, The University of New Hampshire and Author, Personal Intelligence
Personal Intelligence: The Power of Personality at Work
John D. Mayer, Renowned Professor of Psychology, The University of New Hampshire and Author, Personal Intelligence
Design Thinking - Go beyond transaction and strategize a new
way forward.
The Crazy Ones: How to be a Leader that Inspires Creativity and Innovation
Stephen Gates, VP and Creative Director, Global Brand Design, Starwood Hotels & Resorts Worldwide
The Crazy Ones: How to be a Leader that Inspires Creativity and Innovation
Stephen Gates, VP and Creative Director, Global Brand Design, Starwood Hotels & Resorts Worldwide
Synthesize - Integrate insights and intelligence to get
at the heart of the emotional experience.
Using Emotional Energy To Make Your Customer Experience Programs Easier, Faster and Smarter
Daryl Travis, CEO, Brandtrust
Using Emotional Energy To Make Your Customer Experience Programs Easier, Faster and Smarter
Daryl Travis, CEO, Brandtrust
Data Mapping - Discover new approaches to measuring and
aligning your data.
Employees are the Key to Delivering your Customer's Experience
Peter Neill, Former Chief Customer Officer, Level 3 Communications
Employees are the Key to Delivering your Customer's Experience
Peter Neill, Former Chief Customer Officer, Level 3 Communications
The Total Customer Experience Leaders Summit tells the whole
story, from beginning to end. This is your invitation to join the conversation
to gain a deeper understanding of your customer and provide you with the
foresight you need to create a strategic and effective customer experience
plan.
Mention code TCEL14BL & Save 15% off the standard
rate. Register today: http://bit.ly/Ofcbrq
We hope to see you
Miami!
Cheers,
THE TCEL Team
THE TCEL Team
@TotalCustomer
#TCEL14
customers1stblog.iirusa.com
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