Wednesday, February 18, 2015

Create Your CX Story at The Total CX Leaders Conference

Immerse yourself fully in a world of best in class, seamless customer experience programs at the Total CX Leaders Conference.  Elevate your understanding from insight to implementation through interactive keynote discussions, collaborative sessions and insightful case studies.

Total CX Leaders Conference
June 3-4, 2015
Trump National Doral
Miami, Florida

Acquire the tools you need to accelerate your Customer Experience practice and get hands-on instruction in creating journey maps and service blueprints in TCXL's groundbreaking interactive workshop series.      

·         Journey Mapping & Service Blueprinting
Kerry Bodine, CX Expert and Co-author, Outside In
A dynamic, interactive session to help you accelerate your practice. We will share customer experience as a framework and best practices. Focused on actionable takeaways - driven by your questions and needs - this workshop is a combination of presentation, facilitated ideation and small group work sessions. The challenges of CEM - big data, change management, organizational alignment - will be included as topics for discovery and sharing

·         Customer Experience Hat Trick
Diane Magers, Office of the Customer Mobility and Business Solutions, AT&T
Every person in an organization impacts the customer experience in some way, and all employees must be aligned in order to produce customer interactions that are useful, easy, and enjoyable. This requires tools that help both frontline and behind-the-scenes staff understand the end-to-end customer experience from the customer perspective - and the role they personally play in delivering it. In this workshop, participants will get hands-on experience creating journey maps and service blueprints. We'll discuss what these tools are, how they can be used to drive experience improvements and organizational change, and how participants can leverage them within their own companies.

Download the brochure for full conference details:

Unite with other change-makers responsible for creating a strategic customer experience program this June 3-4 in Miami, FL.

Mention code TCXCL15BL & Save$100 off the current rate. Register today:

Visit the Customers 1st Blog for customer experience feature stories, industry news, interviews, and event updates:
The Total CX Leaders Team

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