Immerse yourself fully in a world of best in class,
seamless customer experience programs at the Total
CX Leaders Conference. Elevate your understanding from insight to
implementation through interactive keynote discussions, collaborative sessions
and insightful case studies.
Total CX Leaders Conference
June 3-4, 2015
Trump National
Doral
Miami, Florida
Acquire the tools you need to accelerate your Customer Experience practice and get hands-on instruction in creating journey maps and service blueprints in TCXL's groundbreaking interactive workshop series.
· Journey
Mapping & Service Blueprinting
Kerry Bodine, CX Expert and Co-author, Outside In
Kerry Bodine, CX Expert and Co-author, Outside In
A dynamic, interactive session
to help you accelerate your practice. We will share customer experience as a
framework and best practices. Focused on actionable takeaways - driven by your
questions and needs - this workshop is a combination of presentation,
facilitated ideation and small group work sessions. The challenges of CEM - big
data, change management, organizational alignment - will be included as topics
for discovery and sharing
· Customer
Experience Hat Trick
Diane Magers, Office of the Customer Mobility and Business Solutions, AT&T
Every person in an organization impacts the customer experience in some way, and all employees must be aligned in order to produce customer interactions that are useful, easy, and enjoyable. This requires tools that help both frontline and behind-the-scenes staff understand the end-to-end customer experience from the customer perspective - and the role they personally play in delivering it. In this workshop, participants will get hands-on experience creating journey maps and service blueprints. We'll discuss what these tools are, how they can be used to drive experience improvements and organizational change, and how participants can leverage them within their own companies.
Diane Magers, Office of the Customer Mobility and Business Solutions, AT&T
Every person in an organization impacts the customer experience in some way, and all employees must be aligned in order to produce customer interactions that are useful, easy, and enjoyable. This requires tools that help both frontline and behind-the-scenes staff understand the end-to-end customer experience from the customer perspective - and the role they personally play in delivering it. In this workshop, participants will get hands-on experience creating journey maps and service blueprints. We'll discuss what these tools are, how they can be used to drive experience improvements and organizational change, and how participants can leverage them within their own companies.
Download the brochure for full conference details: http://bit.ly/1EogAMC
Unite with other change-makers responsible for creating a strategic customer experience program this June 3-4 in Miami, FL.
Unite with other change-makers responsible for creating a strategic customer experience program this June 3-4 in Miami, FL.
Mention code TCXCL15BL &
Save$100 off the current rate. Register today: http://bit.ly/1EogAMC
Visit the Customers 1st Blog for customer experience feature stories, industry news, interviews, and event updates: http://bit.ly/1z7oWIB
Visit the Customers 1st Blog for customer experience feature stories, industry news, interviews, and event updates: http://bit.ly/1z7oWIB
Best,
The Total CX Leaders Team
The Total CX Leaders Team
@TotalCustomer
#TCXL15
Customers1stblog.iirusa.com
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