Put People First - Your Success Depends On It

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"Those that will always help a friend, will always have a friend." - Anthony Douglas Williams, inspirational author


When you put people first in everything you do, you will be rewarded in many ways. Companies that put people first - their employees as well as their customers - achieve new and higher levels of loyalty.

Putting people first allows you to understand the key drivers of employee and customer satisfaction so you can leverage empathy to improve their experiences.

Is your company customer-focused or operations-focused? Find out by reading
"Six Differences Between Customer-Focused Companies and Operations-Focused Companies" by Shep Hyken.

If people are your priority, use these insights from this year's Total Customer Experience Leaders Summit to help you design and deliver exceptional customer and employee experiences:

• "Employee Recognition Programs Energize and Strengthen Customer-Centric Organizations"
• "Customer Engagement: The Glaring Blind Spot You Have Been Ignoring"
• "Customer-Centric Culture: Why It Matters and How to Measure It"

 

Peggy L. Bieniek, ABC is an Accredited Business Communicator specializing in corporate communication best practices. Connect with Peggy on LinkedIn, Twitter, Google+, and on her website at www.starrybluebrilliance.com.

How to Recognize Your Employees through Storytelling

Photo by paul bica

"People may take a job for more money, but they often leave it for more recognition." - Dr. Bob Nelson, best-selling author and motivational speaker

According to Total Customer Experience Leaders Summit (TCEL) session speaker Janet LeBlanc, "Customer-centric companies know how important it is to reward and recognize their employees." Creating a relevant story with the employee at the center of the recognition goes a long way to unlock higher performance and engagement.

A story that lacks a unique perspective will create the opposite effect as described in "How to Ruin an Employee's Big Moment" by Jeff Haden.

Great recognition uses great storytelling as its foundation. Learn how to effectively recognize your employees in "Transforming Company Culture through Storytelling" by Darcy Jacobsen.

Join me in Miami next week (April 9-11) for TCEL and hear more about employee recognition from Janet LeBlanc during her session, "Employee Recognition Programs Energize and Strengthen Customer-Centric Organizations."

To learn more about the event and register, go to http://www.iirusa.com/totalcustomer.

Stay connected with TCEL:

• twitter.com/TotalCustomer #TCEL14
• linkedin.com/Total Customer Experience Leaders
• facebook.com/TotalCustomer

Peggy L. Bieniek, ABC is an Accredited Business Communicator specializing in corporate communication best practices. Connect with Peggy on LinkedIn, Twitter, Google+, and on her website at www.starrybluebrilliance.com.