At Customer Experience Crossroads, the recently talked about a new customer service innovation. The CAA came to replace a car battery in a timely manner at the customers house, instead of the customer having to wait for hours inline at a store. Services like this gains trust from
Service innovation: Save your customers time. Save them hassle. Take the service to them. Result: Induce loyalty. Provide a new service that makes money. Earn unpaid media.
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