Hospital provides customer service training at the request of employees

Recently in the Wichita Eagle, they reported on the efforts of the staff of Wesley Medical Center to improve their customer service. Human Resources Director Lisa Becker said that an employee engagement survey showed an overwhelming number of employees requesting training in the area. The hospital is now offering a one hour refresher course on customer service basics, and managers attended the course first. The employees could attend the session voluntarily, and 40% of the employees at the hospital already have done so. The course covers basics such as how they view customer service in other areas, attitudes in uncontrollable situations, and teamwork.

Are your employees asking for training? What have you done to educate them on customer service in your field?