Tuesday, September 1, 2009

Adobe Apologies for Poor Customer Service

While revamping its customer service experience, the software company admits that it has had a few missteps during the transition. Neoseeker reports that (Adobe) recently upgraded its customer service experience, bringing in over 800 new agents in its transition to a new global provider (outsourcing possibly), and with it came a real nosedive in quality on that end.

Click here for a copy of their open letter to customers

By admitting their mistakes, will Adobe ensure its customer loyalty throughout this transition? The venerable software company has cornered the market on design and motion graphic software, so it would be easy for Adobe to simply let their customer service slip.

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