Official Call for Presenters Now Open: CUSTOMER WORLD 2010

CUSTOMER WORLD
the co-location of 3 unique customer-centric events:
8th Annual NACCM Customer's 1st Conference
2nd Annual Customer UNinterrupted Conference
14th Annual Linkage Strategies Conference

From: Kelly Potanka, Conference Director, IIR
Re: CUSTOMER WORLD Call for Presenters
Event Date: October 25-27, 2010
Location: Orlando, FL

We are looking for both customer-centric case studies, as well as interactive/experiential activities. Creativity in format involving audience participation/inspiration will receive preferred attention. Please send all submissions to Kelly Potanka (kpotanka@iirusa.com).

About the Events:
CUSTOMER WORLD is where the VOICE OF YOUR INDUSTRY comes together to champion and celebrate CUSTOMERS 1st. Never before has there been such a comprehensive offering of customer-centric events focused on your customer service/experience, measurement/metrics and self-service/technology needs.

NACCM CUSTOMER'S 1st CONFERENCE
NACCM consistently helps customer service executives reignite the passionate leader within to confidently lead their teams and customers. Balancing actionable, practical content with unique and memorable experiences- Customers 1st delivers the motivation you need to keep the customer at the center of every business decision. We are currently seeking cross-industry corporate practitioners to share unique strategies and best practices for creating WOW experiences by driving customer-centric initiatives at their organization.

CUSTOMER UNINTERRUPTED CONFERENCE
Customer service is an investment, not an expense. Understanding how the customer wants to be approached and through which contact channel can redefine your next-generation of profitable customer connections. Customer, UNinterrupted is designed for customer operations career professionals to develop and execute a strategy for delivering a consistent, seamless service experience across multiple channels. We are currently seeking expert case studies that focus on Self-Service Technologies and Call Center Excellence.

LINKAGE STRATEGIES CONFERENCE
In times like these, waste is not an option. Ensure every dollar spent on your customers delivers optimal profitability. Linkage Strategies is the only conference that measures the impact of your customer strategy investments on the business' bottom line. If you have a case study on how to take the crucial step forward and show attendees how to manage, measure, link and act on customer data, submit your proposal now.

SUBMISSION GUIDELINES:
If you are a corporate practitioner ONLY, we invite you to submit a speaking proposal directly to Kelly Potanka on or before Friday, April 16, 2010 to kpotanka@iirusa.com. Please note: Abstracts are reviewed and selected on a rolling basis, so please submit early. ONLY corporate practitioner submissions will be reviewed. If you are a consultant/vendor/solution provider, please see below. For consideration, please include:
• Proposed speaker name(s), job title(s), and company name(s)
• Contact information including address, telephone and fax numbers and e-mail
• Talk title
• Summary of the presentation (3-5 sentences)
• What the audience will gain from your presentation (please list 3-5 key “take-aways”)

Added Bonus: Each speaker receives free admission to the conference (a $2000+ value) including admission to all conference sessions, workshops, networking breaks, lunches, exhibit halls, etc.

Special Notice to Vendors, Consultants and Solution Providers:
Whether you are looking to build awareness, generate new business or strengthen existing relationships- a presence at Customer World can help you achieve your goals. A limited number of sessions are reserved on the program for this group to participate and sponsors are given priority. If you are interested in sponsorship or exhibit opportunities, please contact Jon Saxe, Business Development Manager at jsaxe@iirusa.com or 646-895-7467.

Thank you for your interest in CUSTOMER WORLD. We look forward to receiving your proposal!