Wednesday, April 4, 2012

How to Design an Integrated Customer Experience with Measurable Impact

An organization's culture can be a potent, powerful force contributing to its success or failure. Some organizations define their culture as "a culture to win", a "sales culture" or a "culture of excellence".

But what about the customer?

Organizations that have successfully created a customer-centric culture have a hard-to-replicate source of competitive advantage - one that is far more important than any technological innovation.
The Total Customer Experience Leaders Summit, an event that not only redefines customer centricity, but explains what this means for you, your brand and your business. It will unite diverse industry leaders to share genuine insights and best practices for "Designing an Integrated Experience with a Measurable Impact."

Featured Sessions Include:
Understanding and Delivering Customer Experience that Count - Peter Dixon, Senior Partner, Creative Director, Prophet (Listen to our podcast with Peter Dixon here.)
Never by Chance: How Leaders Align Intentional Customer Experience to Accelerate Strategy - Chuck Feltz, CEO & Managing Partner, Feltz & Associates, Author, Never by Chance: Aligning People and Strategy through Intentional Leadership
The Value of Happiness in Creating Positive Customer Experience - JoAnna Brandi, Chief Inspiration Officer, JoAnna Brandi & Company
Creating a Customer-Centric Culture - Janet LeBlanc, President, Janet LeBlanc + Associates

Download the brochure to view the comprehensive agenda covering customer experience design, measurement & feedback, strategy and alignment.

Total Customer Experience Leaders Summit 2012 covers everything your organization needs to know to create a customer-centric culture. As a reader of our blog we’d like to offer you a 15% off the standard registration rates, use code TCEL12BLOG to save. Visit the webpage to register today. We look forward to seeing you this June in Boston!

The Total Customer Experience Leaders Event Team

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