Empathy: The Human Connection to Patient Care by Cleveland Clinic
If the video doesn't appear, you can view it at http://youtu.be/cDDWvj_q-o8
As you can see, making a difference
in people’s lives builds trust and credibility and of course, creates a better
world for all of us! To learn more about creating empathy through video, check
out these articles:
- What is The Greatest Secret to More Empathy? Absolutely Amazing Video! by Michael Rogers
- In Video, Connecting is King by Russell Working
This year’s Total Customer
Experience Leaders Summit (TCEL) focuses on “Return on Relationships: Factoring
Empathy into the Stakeholder Equation.” Here are just two of the many TCEL sessions
where you’ll "discover the emotional drivers that are critical in creating an
effective customer story and how to factor empathy into the bigger equation to
get a return on customer relationships:"
- “Bringing Empathy into Your Organization,” Crystal Collier, CEO, Tarp Woldwide and Dan Hill, President, Sensory Logic
- “Empathetic Marketing for Total Customer Experience,” Mark Ingwer, Ph.D., Founder, Insight Consulting Group
Want to learn more about customer
experience from Crystal, Dan and Mark in person? Join them at Total Customer
Experience Leaders Summit 2014 in Miami in April. To learn more about the event
and register, go to www.iirusa.com/totalcustomer.
Stay connected
with TCEL:
- twitter.com/TotalCustomer #TCEL14
- linkedin.com/Total Customer
Experience Leaders
- facebook.com/TotalCustomer
Peggy L. Bieniek, ABC is an Accredited Business Communicator specializing in corporate communication best practices. Connect with Peggy on LinkedIn, Twitter, Google+, and on her website at www.starrybluebrilliance.com.
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