Gethuman.com conducted a survey on customer expectations regarding customer support as reported here. One interesting point that the survey found, is that 60% of customers "expect" responses within 4 hours of initial contact. While many consumers complain frequently about a lack of customer service, it is apparent, that the expected level they set is still quite high. The full report can be found at www.fuze.com. Make sure to post any comments on interesting findings here!
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